Frequently Asked Questions

Q: What makes Nashville Express Shuttle different?
A: That’s a great question! Firstly, we don’t have any pick up or drop of window, that
means 15 minutes early or late, you tell us the time we will pick you up on time, unless
otherwise. We supply you with real-time pricing and pickup availability, unlike our
competition. Our prices are often more competitive and our bookings are more accurate.
Q: I want to get picked up at one location and then dropped off at another location.What should I do?

A: No Problem, if you have any issues with making the reservation online, please call
our customer service @615-335-6479
Q: My flight changed – how do I go about changing my reservation?
A: Please contact the Customer Service @ 615-335-6479 and we will be happy to
arrange for a reservation that correlates with your new schedule. Please submit changes
minimum 2hours prior to your reservation date.

Q: My flight is delayed. Do I need to contact anyone to let them know to hold my shuttle
reservation?
A: Yes. You may to give us a call 2 Hours before your pick up time.
Q: How do I locate my Van when I arrive at the airport?
A: Once you pick up your luggage go down stairs and simply follow the Airport shuttle
sign or look for the information disc. Ask the information desk you are looking Nashville
Express Shuttle they will help you. You may be required to phone dispatch for your
shuttle, if so, please call 615-335-6479.

Q: Can I cancel the reservation if I cancel my flight?
Yes, please contact the Customer Service @615-335-6479. Cancellations made 2 hours
in advance receive full refunds. A no show will result in a full charge of the quoted fare
on your credit card.

Q Is my credit card charged immediately upon booking my reservation?
No. but after the services have been given the merchant of record on your credit card will
show Nashville Express Shuttle.
Q: Can I modify/change/cancel an existing reservation?
A: Yes. Nashville Express Shuttle allows users to modify their existing reservations. Of
course, modifications may cause rate changes; but, there is never a fee for a reservation
modification. You will need your reservation name to make changes or cancel.
Q: What is your cancellation policy?
A: We understand your travel plans may change. With that in mind, Nashville Express
shuttle has a very simple cancellation policy: regardless of whether you made your
reservation online or by phone, just give us 2 hours notice prior to your pickup time and
we will give you a full refund of the quoted fare. Refunds normally show up on your
account within 5-7 business days. Unfortunately, Nashville Express Shuttle cannot refund
payment if cancelled with less than 2 hours notice prior to pickup time or in the event of
a no-show.
Q: What are the restrictions on luggage?
Most shuttle operator’s luggage policy closely follows that of airlines. A good rule of
thumb is two checked bags and one carry on. If your checked bags exceed 50 pounds
or the total dimensions for the checked bags exceed 80 inches (add length + width +
height), or if you'll be carrying a surfboard, crate, skis or other large items, please call our
customer service for special instructions.
Q: What do I need to reserve an airport shuttle?
A: You will need your pickup and drop-off locations, flight information and a credit/debit
card to secure the booking.

Q: Does the price quoted include all taxes?
A: Nashville Express Shuttle always shows you the TOTAL FARE. This includes the
total of all known rates, taxes, fees, surcharges. However, this price does not include
services such as gratuity, after hour fees, excess luggage.
Q: Can I request a wheelchair accessible vehicle?
No. sorry the inconvenient
Q: How can I get the best rates?
A: Nashville Express Shuttle offers the best rates available at the time you book the
ride. We do not add any extra fares.
Q: What is a shared-ride service?
A: Shared-ride is an economical transportation option that allows passengers heading in
the same geographic direction to save money by traveling together.
Q: What is a private shuttle van or private sedan car service?
A: If you or your party would rather travel alone, you have the option of selecting an
exclusive shuttle van with flat rates to and from the airport. This is a non-shared, non
stop transportation service. Highly recommend if traveling with over 3 people.
Q: Who can I call for Lost & Found?
A: For lost items please call us at the 615-335-6479
Q: Is my credit card information secure?
A: All credit cards is 100% safe with Nashville Express Shuttle